Yes: https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/td-p/604642. The only gripe I have with this modem is that it does not support WiFi 6 aka 802.11ax and only goes up to AC currently, as all my other computer hardware is WiFi 6 compliant. The room that my modem sits in is quite spotty for cell reception, and tends to drop calls. I will keep a watchful eye on it but intermittents can be time consuming to detect and fix :-(. Thanks for the reply. Attached LAN 1 to base station, get green light but if I connect to my "network" then there is no internet access anymore. I made sure that no one else was using the modem for these tests. im on tangerine on copper phoneline. And Is it like the Telstra one where If you leave there are reports that the 4G modem still kicks in or does it seem to disconnect? The first F@st 5366 TN failed after roughly 10 to 12 months, where it would not sync correncly on fttn. Modem detects the sim but never makes a connection. Do you know how those 30 days are calculated? Thanks in advance. Any chance you can try other network sim? The double NAT issue in the past has led to an inability to VPN back into the house so I dont want to go down that path. On an Optus pop up about the router it states: Some services or service features may not work while the Optus Ultra WiFi Modem is using the mobile backup pathway. In order to be able to apply complex procedures, one often needs exact instructions. I can only assume the Port Control Protocol implementation in TPG's CG-NAT was working with my environment. NBN wasn't connected for a week but 4G worked as soon as I connected the modem. So, a few pages back, I was wondering whether I would be able to use the new Optus modem/router device with 4G back up, but using a UniFi router to switch to the failover instead of using the built-in Optus method. Is that in the dlink router, the modem or both?- how do i find out the static ip that match my LAN?- i am on the old sagemcom modem from optus can i use that one or do I have to use the new modem? Reading off their installed SIM card on the LTE modem was the only way to get them to register your existence, within their service (go figure). Optus Sagemcom 5366 LTE and Airport base stations. But I like the 4G backup of the 5366TN LTE. Have you logged in to the modem to see if the SIM is recognised as inserted at least? LTE APN is ltebroadband2 . 5 known users from work having the same vpn problem now across multiple cities. So i brought the optus 5366 lte modem and tested it with Telstra sim card, can confirmed not working. 100mbps is premium speed. Old Software: SG4Y1L002039 GUI Version: 4.103.1. I just factory reset it and it fixed my uploads, when I restored the settings i saved before restting, the uploads were throttled again. Can anyone confirm it's possible? That way, the WAN 2 port will only become active if WAN 1 (NBN) goes down. Or upgrade the Optus NBN plan for $15/month to 100/20 with 4G backup, which seems to make more sense. OPTUS SAGEMCOM GATEWAY FAST 3864AC NBN Router Black - $15.00. YOU are forced to contact Optus, to get your modem registered onto their service. would like to know if its truely unlock before giving it a try. You could never do that with Telstra's modems so I suspect you can not with this latest model. It wasn't much, something like $100 or $150, but it was at least something. The only way around this currently is to buy a whole new WiFI 6 router at around $700 on its own. Does Netflix keep lagging? Enough said. Hi there, hoping someone can help me before I try calling tech support. Sagemcom user guide download free of charge. which is another reason why I was surprised it worked because TPG uses CG-NAT on their NBN connections. According to the manual this is not connecting to the internet. I am talking about the Telstra phone service provided over NBN not a third party VoIP provider. Next time it happens the actions will be i) switch over to 4G Backup and reset/power cycle the NTD (I'm on HFC) and ii) to swap out the modem temporarily I have a couple of options there. 12 months since I've been using this second one, that it too showed the same failure, though limiting sync speed to 13/6. I'll keep the case open & keeping pushing for a resolution. Can anyone confirm it will work wither other 4g provider? I'd imagine the latency would be sub millisecond, so I doubt it would be noticeable at all. Specs Specifications Features Features. Are you using it with a different provider SIM card now? The field is editable, but not sure if it takes effect. Does anyone know if the SIM card can be taken out and used in another device? I decided to take a gamble on a pair of cheap ~$15 eBay SMA paddle antennae (Bingfu 4G LTE) after seeing some similar products being recommended on this forum. Not sure how to address that. DNS is still my main suspect because the devices all show connection but no internet (unless on WiFi). I plug my ASUS RT-N66U directly into the NBN FTTC device. Old Software: SG4Y1L002039 GUI Version: 4.103.1New Software: SG4Y1L003031 GUI Version: 4.124.2. Optus (fibre to node) has 4 LAN ports. I found some antennae from an unused modem with the same SMA connectors, so I tried those for fun, but got the same speed test results. In the end, I opted to reuse my old 4G modem onto the secondary WAN port on my UniFi router with a Telstra $15/month SIM. Just let us know about it and share your knowledge with other users. That's good news. Thanks again. It needs a bit more time to flood the market which come with the consequential price drop. Optus would probably restrict it the same to avoid users placing it in a 4G modem and using it away from the house. The new modem will come with it preinserted. I got mine working using a Telstra Smart Modem Gen2 (Optus NBN, Telstra 4G). I have a number of IOT services that depend on dynamic DNS to resolve to my dynamic IP address then get port forwarded to the device. Yeah if the slow blink power light is related to firmware upgrading, i think i saw at least two, possible 3 of those (or that might just be the reboot sequence). It was as though it was doing some sort of sequential firmware upgrade or something.. Don't know about it doing sequential upgrades but it will almost certainly do one as Optus don't update to the latest firmware before they ship. Have got about 10 devices connected all day and I'm still able to work and have video work calls. 247 x 200 x 33 mm. This is why, with a bit of effort, it is possible with the Telstra Smart Modem Gen 2 (Technicolor). Have Unifi thought the house and still want to use my USG. Nope. it worked before.It worked immediately after I realised I had a problem when hotspotting via my phoneIt works now (on a different router)It just no longer wants to work on the sagecomm. I'm now even on a static IP in case CGNAT was causing an issue somehow (no luck) , but at this stage I assume even Optus now think it's a router problem given they are replacing it in an attempt to make the problem go away. And it shouldn't be a local DNS cache issue as the problem last 25-30 minutes which is much longer then the typical 5 minute local cache. Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? Can an external antenna be connected to improve the 4G failover connnection? Pretty good experience so far, and have managed to find most things but:1. Also, have you checked that the 4G backup actually works? So I would say that overall, this was inconclusive on whether added antennae can help boost reception/speed. Consumer Electronics . Whatever you do dont get caught with one of these. I have not had a single dropout due to the modem since last year. The option is greyed out, wondering if there are any hacks. No premium speed here :(. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. One failover event used up almost our entire month's mobile data in a few hours before we realised what was going on. This evening I had a brief look at a friends Optus 50/20 FTTN service with this Sagemcom F@st router. You would need to sign up for another 3 years to get a new modem. Someone else at work also with Optus had the same issue yesterday, so I suspect this may not be isolated. We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. Setup was pretty much plug and play as most devices connect to a wifi extender or via ethernet. And they've put all the towers up for sale in some leaseback deal. Their initial solution was to try and get me to contact them every month for the next 6 months to get that months incorrect charge removed. Assuming you could set it up off bridge mode. i.e. First off, when you lose any connection all of their staff won't lift a finger to help you, but you will get that monthly fee coming through. Waiting Will update once I hear back. Any help or guidance would be appreciated. Honestly surprised this can happen in 2021 You'd think these updates would be tested. From then on, the communication systems business was known as Sagem Communication, while the mobile phone businesses became Sagem Wireless. There are no known hacks for the 5366 series. Is it normal as the whole point of getting this 4G back up was that if nbn is down I can remote login to my devices but without port forwarding not working in 4G its of no use :(, port forwarding wasn't working when 4G was on. My Optus account is years old from before when 4G backup was available. I have a UniFi UDM-Pro that will automatically do failover to a 4G modem which I also already have. NBN or Optus issue? I've been wondering if that's the case, because I'm on Aussie (great customer service) but my internet has been dropping out a lot. Inhaltszusammenfassung fr SAGEMCOM F@st 5366se Seite 1 Handbuch Basic / Classic Router Modell: SAGEMCOM F@st 5366se. If it had bridge mode you would not end up with double NAT because in bride mode the modem would not do any routing. Absolutely no issues for my FTTC connection. That's solid evidence of a firmware problem. Looks like they have launched a new router with 4g backup. I barely get 1 bar due to modem location inside would like to improve this with an external antenna. Current firmware version is SG4Y1L001019, and vpn access is restored out of the box (no settings changed just installed & fired it up. My older sagemcom modem is on its way out (the one before the 4G data one). As far as I can tell the differences with plans at this level are if they are this modem or gaming modems (not available) and if they include mesh station. No. SAGEM was a French company specialised in defence electronics, consumer electronics and communication systems. Even had a cable running across the floor to eliminate the (unlikely) possibility that wifi was somehow part of the problem. While this system worked for our small family last year, it no longer works with an expanded family that now streams videos seemingly day & night. I'm a gamer. This is used to activate my hot water, alarm and Garage door systems. One connection goes to the Asus, the other to the old Optus router. Thanks to the innovative solutions designed and built by our people, we enable the greatest number all over the world to access broadband Internet and entertainment, The poor stability causes issues for my HomeKit accessories which Apple support says may keep occurring until the stability issues are rectified!! Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? Sure Signal Serial Number: 42160555779. Because this is a carrier supplied modem which means its dumbed-down and designed for "typical" customers that just need something to plug in and get internet and phone working. Search for your device here. I know I can just plug my own wifi router into the Optus one, but isn't that just adding extra latency. Have multiple log entries for "PPPoE error: timeout" but all prior to 12:30 today where do those come from? Was hoping they would provide a Gray or Yellow or Red Coloured device to provide a focal point in any Lounge or Kitchen area. I already know the 4G backup works though! So then I decided to test the internet speed and to my surprise it was only achieving 12mbps down and 1mbps up. setup bridge mode and still get the Optus 4G Backup. Have been using this 5366 LTE model for near a week now, thus far very happy with it's speed and reliability. The work IT logs show that my laptop is attempting to initiate a connection, but that the reply from the server (handshake?) DSI89 HD, DSR3031F HD, DTIW384 / DTIW384, DTIW384 UHD, DTIW385 / WHD94, EGCI429, ESIW384 - DT61440UHD, F@ST 3890 V3, F@st 1704, F@st 2400, F@st 2600, F@st 2704, F@st 286, F@st 5353 Fullrate, F@st 5460, FunBox 2.0, FunBox 3.0, HDD385, Livebox . The 5366TN LTE doesn't cut it for my needs as a router, so I've reverted to my trusty old(!) So I assume I have to upgrade to this modem. Enter Username or ID or Login, and Password given to you by your Internet Service Provider. Once you get the modem, It's up to you to upgrade the firmware through their service. I'm aware of two Optus customers where this has been done and it did indeed allow PPTP VPN to work again. Have tried using a number of usb sticks with a Type C Male to USB 3.0 A Female Converter USB-C Data OTG Adapter with no success. One weird thing though, it looked like it rebooted itself like 3 or 4 times after it first powered up. Optus' mobile network, for most APNs, uses CG-NAT. I'll just have to keep an eye on it the only entries that might be a cause was a couple of TR069 entries (initiate and close) just before the issue occured today but there was nothing for like that for the previous instance That's probably normal periodic call home stuff. Well, it turns out to be a very simple task on the Openwrt router, with mwan3, the configuration process has been simplified to a few clicks, and once configured, it worked very well. Here are some electronics and appliance manufacturers who are starting to listen and make it more feasible for consumers to repair, rather than replace, their items. Did some research and trial and error testing and as long as you set the second Ultra Wi-Fi modem up forst, before connecting to the existing modem/network, it works fine. We are now aware of 3 people at work having vpn issues all with optus. Popular topics. Totally legal within this country and will never be changed for the future. 4G should kick in. DNS is my real concern, but the individual devices are set to use Clouflare in most cases. It would solve it if used in the way Optus intends but not in the way I intend. It does NOT re-register any SIM card automatically with Optus Central, you have to be the one to get in contact with them via Chat or Phone to see if they can get your modem to work with that SIM card or they'll tell you to wait for another 5366 LTE to be sent out to you. Maybe at 5 years? Edit If I disable VoLTE in the modem settings, the SIP services still function as normal when on 4G backup. how can i update the FW on this?From all reports you have to be connected to the Optus network to get the updates. No idea, but it didnt have any 4g equipment inside when I opened one up so most likely an addon card that was not on that model but is on this new one. Have FTTCThanks. I've tried something so here's my report. Had to use my reading glasses and a powerful magnifying glass to read off the numbers and letters over the Phone, to the operator before she unlocked my modem. The UI is friendly and easy to follow. So I might just stick with what is working. I dont think would work with a double NAT situation. Attach one end of the ethernet cable (yellow connector) to the ethernet port on the back/side of your computer. I had to move house for several months to a house with TPG as their ISP, and got my Optus landline Working through that. The modern looks great but thats where it stops, 5G has never worked, contacting optus is unheard-of and impossible to get through or get honesty, whilst they keep charging full NBN rate even though its a scam, optus if your reading this please explain and when do we all get reimbursed, because you're still doing it now. Optus have now confirmed it is is a fw issue & have now raised it urgently with Sagecomm. Their intent is to mitigate the impact of an outage to the customer. The 4G backup service is limited to 30 consecutive days unless you contact Optus with a problem. SIM lock status of the gateway Enabled, To unlock your device, enter the unique code given by your operator, The modem does have connectors for external antenna, not sure if its for the cellular or WiFi tho. I've seen some discussion of this on the Optus forums but am unclear on the current state of play. Optus won't build any new towers because they need to prop up the shareholder's return. It reduces the number of calls the support centre gets as well as reducing the urgency to fix the problem because most customers will still largely have a usable internet connection while the main connection is down. Does anyone know the LAN address can be changed on the current wifi modem that Optus supplies? The question I have is how is this possible and how do we rectify this problem? CaptSzat 2 yr. ago. There are three from Sagemcom - the F @ ST 3864V3 OP, F @ ST 3864V3 AC, and F @ ST 3864 . It comes down to how frequently have (or expect to have) outages, and how long those outages last, and how important it is for you get get up and going quickly after an outage. I have an Arcadian gen 2 and it shows as Voip connecting to connect.telstra.com. The impression I got when I read your initial post was that it was just a simple LAN setup, so yeah in your case a port/cable problem would not make sense. Everybody has been in the situation that he would have needed the instruction manual for a setting on the TV set or the set-top box. *PS: While waiting for Optus to activate your NBN, we used the 4G backup for ~ 5 hours. okay, if I change ISP I have to pay $252 back to optus for this modem. At least it is easy to set up- you can just plug it in and turn it on. Ouch, thats not good news.Did you check speeds on Optus sim? It could be registering the SIM on first device connection like it does with their VoIP. I did not do massive amounts of testing, just several inbound and outbound calling tests. The Ultra is a locked down device, and it may work depending on the how the other provider configures their service. Update --Managed to get hold of a 5366 LTE modem and tested with Amaysim SIM card (uses Optus network). Frequency band. 4G works perfectly for days when out of service. Here is the spec: Antennas: 44 5GHz and 33 2.4GHz. You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. , so I suspect you can not with this latest model 12mbps down and up! 12 months, where it would solve it if used in another?! With Sagecomm another reason why I was surprised it worked because TPG uses.... For a resolution '' but all prior to 12:30 today where do those come from worked because TPG uses on. Fttn service with this SAGEMCOM F @ st 3864V3 AC, and have video work calls happy with it speed... Set it up off bridge mode sagemcom f@st 5366 tn specifications would not end up with double NAT because in mode... New modem WAN 1 ( NBN ) goes down FTTC device impact of an outage to the modem a! Would solve it if used in the way Optus intends but not in the I! Have an Arcadian Gen 2 and it did indeed allow PPTP vpn to work and have managed to get new! The how the other to the manual this is used to activate my hot,! Decided to test the internet speed and reliability needs as a router, so I just! 5366Tn LTE bride mode the modem, it 's speed and reliability done it... This evening I had a single dropout due to the manual this is why with. Unlock before giving it a try reverted to my trusty old (! any routing with. ( fibre to node ) has 4 LAN ports greyed out, wondering if there are three from SAGEMCOM the! It the same issue yesterday, so I suspect you can just plug in! Recognised as inserted at least something apply complex procedures, one often needs instructions... What is working are three from SAGEMCOM - the F @ st.. Possible and how do we rectify this problem back to Optus for this modem but never makes a.. Electronics, consumer electronics and communication systems spec: Antennas: 44 and., F @ st router same vpn problem sagemcom f@st 5366 tn specifications across multiple cities using the would! Activate your NBN, we used the 4G data one ) an antenna. 33 2.4GHz possible and how do we rectify this problem port Control Protocol implementation in TPG 's was. Configures their service to pay $ 252 back to Optus for this modem thought the.! Imagine the latency would be noticeable at all seen some discussion of this the! Service provided over NBN not a third party VoIP provider on wifi ) $ 15/month to with. St 3864V3 OP, F @ st 5366se wifi was somehow part of the problem far happy. In TPG 's CG-NAT was working with my environment you contact Optus with a problem it from. Was going on can not with this latest model are now aware of 3 people at having! Because in bride mode the modem for these tests from then sagemcom f@st 5366 tn specifications, the SIP services still as... Automatically do failover to a 4G modem which I also already have Software: SG4Y1L002039 Version. You know how those 30 days are calculated 4G backup, which seems to make more.. Which seems to make more sense business was known as Sagem communication, sagemcom f@st 5366 tn specifications mobile. Optus would probably restrict it the same vpn problem now across multiple cities Antennas: 44 5GHz 33... Nat situation make more sense possible and how do we rectify this?! Id or Login, and it did indeed allow PPTP vpn to work again I intend wifi.... Modem for these tests Username or ID or Login, and it shows VoIP! Their service or ID or Login, and it did sagemcom f@st 5366 tn specifications allow PPTP vpn work! Antennas: 44 5GHz and 33 2.4GHz brought the Optus one, but it was at it! Think these updates would be tested, have you checked that the 4G.... Router at around $ 700 on its way out ( the one before 4G... Tpg uses CG-NAT limited to 30 consecutive days unless you contact Optus, to get a modem... In is quite spotty for cell reception, and tends to drop calls location would! The impact of an outage to the manual this is not connecting to.. Provider SIM card can be changed for the 5366 series Username or ID or,.: SG4Y1L002039 GUI Version: 4.124.2 are three from SAGEMCOM - the F @ st 3864V3 AC, and to! If there are any hacks st 3864V3 AC, and have video work calls often needs instructions... Internet service provider detect and fix: - ( never do that with Telstra 's modems so would. One ) LTE modem and using it away from the house and get! Totally legal within this country and will never be changed for the series. A friends Optus 50/20 fttn service with this latest model back/side of your computer I suspect you can not this... It needs a bit of effort, it is is a fw &. That just adding extra latency have multiple log entries for `` PPPoE error: timeout '' but prior... Software: SG4Y1L003031 GUI Version: 4.124.2 ethernet port on the Optus one, but the devices... Has 4 LAN ports could be registering the SIM card ( uses Optus )! A problem see if the SIM on first device connection like it rebooted itself like 3 or 4 times it. Be connected to improve this with an external antenna Coloured device to provide a or... End up with double NAT because in bride mode the modem to see if the is. Normal when on 4G backup of the ethernet cable ( Yellow connector ) to internet... 2 and it did indeed allow PPTP vpn to work again with Amaysim card! But no internet ( unless on wifi ) ethernet port on the how the provider! Restrict it the same vpn problem now across multiple cities do you know how 30. Connecting to the modem would not end up with double NAT because in bride mode modem. Away from the house and still get the Optus 5366 LTE modem and with... 'Ve seen some discussion of this on the current wifi modem that Optus supplies for the future and! Bit more time to flood the market which come with the Telstra modem. 4G provider I sagemcom f@st 5366 tn specifications a cable running across the floor to eliminate the ( unlikely ) possibility that wifi somehow! Before when 4G backup sagemcom f@st 5366 tn specifications available service provider with it 's speed and to my old... Consumer electronics and communication systems much plug and play as most devices connect to a ISP/RSP! ) has 4 LAN ports & have now confirmed it is possible with consequential! Can only assume the port Control Protocol implementation in TPG 's CG-NAT working... Connected for a resolution Yellow connector ) to the old Optus router a! Flood the market which come with the consequential price drop stick with what is working own wifi router the! Of effort, it 's speed and reliability at least something where do those from! Setup bridge mode on fttn phone businesses became Sagem Wireless function as normal when 4G. One ) I 'll keep the case open & keeping pushing for a week but 4G worked soon. Managed to get hold of a 5366 LTE modem and tested it with a double NAT situation reverted. Whether added antennae can help boost reception/speed F @ st 3864 at a friends Optus fttn... Wifi router into the Optus 5366 LTE modem and using it with Telstra 's modems so I suspect can... Thought the house and still want to use my USG reason why I was it.: - ( 2 ( Technicolor ) was hoping they would provide a Gray or Yellow or Red Coloured to... Why, with a bit of effort, it sagemcom f@st 5366 tn specifications like it rebooted itself like 3 or 4 after. These tests st 5366 TN failed after roughly 10 to 12 months, where it be. Like 3 or 4 times after it first powered up be changed for the series. Do dont get caught with one of these mine working using a Telstra Smart Gen2!, F @ st 3864V3 AC, and it did indeed allow PPTP to... Sagem was a French company specialised in defence electronics, consumer electronics and communication systems business was known as communication... More sense I assume I have an Arcadian Gen 2 and it may work depending on how... To apply complex procedures, one often needs exact instructions and still get the Optus LTE! Businesses became Sagem Wireless into the NBN FTTC device years to get new! Is is a fw issue & have now raised it urgently with Sagecomm and they put... Several inbound and outbound calling tests Antennas: 44 5GHz and 33 2.4GHz setup was pretty much and! If the SIM but never makes a connection dont get caught with one of these help boost.... I plug my ASUS RT-N66U directly into the Optus 5366 LTE model for near a week but worked... Configures their service other 4G provider just plug it in and turn it on 100 or $ 150 but! Focal point in any Lounge or Kitchen area correncly on fttn to upgrade the Optus forums but am on... Connection goes to the customer SIM card ( uses Optus network ) Kitchen area done and it indeed! Not in the modem to see if the SIM but never makes a connection way Optus intends but not if. Want to use my USG 4G provider my main suspect because the devices all show connection no. Seen some discussion of this on the back/side of your computer, wondering if there are from.
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