What if I never got either? A lot of tickets sold on stubhub are individual people. BOSTON . Did you find it helpful? Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. "I finally got a supervisor on the line and he said 'No. We were not the only ones. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. if you have any questions please feel free to contact me. If you sell on Stubhub they will waive the sellers fee. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . "I finally got a supervisor on the line and he said 'No. Stubhub does not accept returns and does not have a return policy. Its my first and last time using this site. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. F**ked up situation. Thanks for stealing my money and for the lack of respect for customer experiences. I won't let them take advantage of fans like me by ; and they have friendly voices. Make the best possible case for yourself. "Pretty unfair, almost unethical on their part," Brown said. 4.6.2020. This doesn't make any sense and I transferred these tickets way early on before COVID. No Wonder I See Horrible Complaints. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. We are changing the way you register and sign-in to the StubHub Community. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Massachusetts has clear rules on returns and refunds. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Terrible Service! European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. It reads Refund in Progress. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Wrong seats. Thanks. "These consumers made a deal with StubHub," he said. Include the reason for the refund and any supporting documentation. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. To Stubhub.com and surprisingly they were already on sale. Their poor customer service folks! What about Canada? I'm being charged on sold tickets that were then refunded. People have to make mistakes all the time and this was a mistake. $868.64 is a lot of money especially now to just throw away. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Set your price or use our recommended price and tap List tickets. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. The credits are valid through the end of 2022. Necessary cookies are absolutely essential for the website to function properly. Stub hub fraud.. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell The FanProtect Guarantee is StubHub return policy. I will never use Stub Hub again. If any of these tragic events occur, you will be eligible for a refund. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. I agree. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I will be filing a formal complaint and will NEVER use stubhub again. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Receive a coupon for 120 percent of your original purchase*. I have been attempting to contact you several times regarding ticket order #553613638. I would've been able to see Chris Brown. The cookie is used to store the user consent for the cookies in the category "Performance". hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Don't do it! These returns could mean so much to so many people, myself included, as to a difference as food or rent. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. This settlement ensures that consumers will receive the refunds that they are entitled to.. The festival would issue them a new wristband and cancel the "lost" one. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Wow. It . It is taking Stubhub about 120 days to process refunds. No where did it say there is 15% charge. Tap Tickets in the navigation bar at the bottom. Read more about our event cancelation policy. Is Beyonces Tour Another Dynamic Ticket Price Mess? In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. This cookie is used for the website live chat box to function properly. I purchased tickets to the Olympic gymnastics trials in January 2020. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Sams Club vs. Costco Which One is Better for You? From that StubHub wallet page you can request a refund instead of keeping the credit. Just notified by email of event cancellation for Atlanta United vs Orlando. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. He did not do that. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. All Rights Reserved. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Email is another option for requesting a refund. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . When I got to the venue my tickets were no longer accessible. News Corp is a global, diversified media and information services company focused on creating and distributing . Immediately called StubHub customer service. My tickets were 100% real. We appreciate your patience. Then over night, we lost our jobs and the shows were all cancelled. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. As pointed out by @don_shano, this is. Re: Refund in Progress. 3. StubHub changed its fine print on March 25, offering most customers just a credit. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. 2023, Hearst Television Inc. on behalf of WCVB-TV. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. These people are entitled to their money back.". 2. Had I known seller didn't have tix I never would've purchased. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. How is this legal for them to keep MY money? With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I don't have "proof" because stub hub transferred these tickets and took my access away from them. It is not specified anywhere in the mobile site and hidden in the desktop version! Make the best possible case for yourself. Call +1 (866) 788-2482 with all the details about the purchase. StubHub will contact you as soon as possible. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. or Did you buy an excessive amount of tickets? Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Overcharged. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. >> YOU CANT CHANGE THE RULES MIDSTREAM. If these are not available, you will likely get a full refund. This is so wrong in so many ways yet I don't have a leg to stand on. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. I too spent money on cancelled events. Also disputing a charge that you made is fraud. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! If my ticket was valid I WOULD HAVE USED IT. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Following backlash from customers, the ticketing company responded in a statement this week. Concert is tonight and just received tickets in a completely different section then what i paid for. Never got my refund from grizzmas July 31st 2021. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Yes I am quite dissappointed. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. if you have any questions please feel free to contact me. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. There were several other people at the event that had the same problem. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. But by the end of March, refunds were suddenly gone. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Is Beyonces Tour Another Dynamic Ticket Price Mess? I will never use stubhub again. Or choose from the following popular destinations. Highly dussapointed. I purchased two tickets listed on site. this company sucks. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. On March 7th, StubHub emailed Marrali a copt of its refund policy. I purchased a Citi field parking pass for Mets opening day. NEVER again! Olivia Perreault. Others were postponed. Customer service will only take calls for ppl with event in the next 24 hours. We lost the concert for that. The latest breaking updates, delivered straight to your email inbox. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Called back for refund. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. It is taking Stubhub about 120 days to process refunds. Hope someone from Spain make a demand withe the corresponding authorities. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I tried transferring through Wells Fargo and they didn't let me transfer. We will process the refund to your original payment method within 5 days. Donno what to do. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. It has been awhile since I made the phone call to initiate a refund. Never use stubhub again. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. Open the SeatGeek app. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Subscribe for full access to The Hollywood Reporter. All rights reserved. I want my money back I am not thinking about other events that might take place in the far away future. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Said cancellation was glitch. i have attached the information from the venue. Copyright 2012 - 2023, ReturnsAndRefunds.com. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. At NO stage did they advertise this game as a TBA or TBC date and time. I would advise taking this route to get resolution from StubHub. Called back for refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. I was told at the door stub hub does this frequently. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Hour on Chat and another hour on phone. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Just bought tickets. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Needless to say, I received a full refund. They DO NOT have their customers backs. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Stubhub policy on refunds is ridiculous. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Major League baseball canceled the game and StubHub changed its policy. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. How Can I Request a Refund for a StubHub Ticket? Decide on a ticket price and how you will be repaid. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Sorry we couldn't be helpful. I purchased tickets for a James Taylor conert and paid for them months in advance. Now you gave them no time to sell again. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. This cookie is set by GDPR Cookie Consent plugin. How long until my credit card is credited back? Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I ordered the tickets less than an hour ago. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. StubHub is a ticket resale and exchange service. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Stubhub stole $770 from. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. How to contact the seller. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Any good news for refund for us regrading clear actionable step to get Coachella refund? I'm sorry but how is it their fault you messed up or your plans changed? Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Im sensing a nice class action lawsuit coming your way. If you want your refunds, go through your credit card companies or banks. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Danielle is the author of this solution article. My girlfriend's 30th bday gift is being ripped off! This was an unauthorized, unreasonable charge. At NO stage did they advertise this game as a TBA or TBC date and time. "The return of live events, the input of customers, partners, and regulators, and the . 01-30-2021 01:41 PM. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Is there any way to find out if its still being processed at all? You can request a refund from StubHub by email. However, if it's not in your name you can't get this done. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. A UNETHICAL ON THEIR PART. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. No where does it state that you needed to be a student at the school to use these. April 1, 2020 We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? It not I guess it is small claims. You can get a refund from StubHub by calling their customer service line. Worst Ever. I don't know how your company seems to think that 120% is of equal value or better. For $2400 this is pure BS and will not stand. my bank says 10+ days to get a decision if they will return my money. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. StubHub phone wait times are 3 hours. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. while we were at work. That's why they have a return policy. Please help me. What is your rescheduled or postponed event policy? I didn't receive my ticket and they won't give a refund only a worthless coupon. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. All Rights Reserved. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". i have tried to call several times but have been on hold >3 hours on 2 occasions. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote.
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