You should receive an email confirmation within 24 hours from . Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. The mammoth 2020 loss coincided with the airline . "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. 28 days is pretty standard. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. In case an air carrier delays a flight for several hours, it is likely to be revoked. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. expand_more. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. Just under four months all up. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . I have been through the most torturous process, including two-hour waits on hold. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. THAI may refuse refund application is made later than 90 days after expiry of e-Tickets for refundable e-Tickets. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Later, you may have to pay a reversal fee when needed. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. A representative may inquire about the reason for your calling. Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Last year, the losses blew out to US$4.5 billion. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. But today theyre averaging 17,554. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? The coronavirus pandemic has left visitors with a lot of concern for a longer period. Flights from Bangkok to Brussels. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. 9. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! I would not be surprised if TA didn't make it out of bankruptcy. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. This category only includes cookies that ensures basic functionalities and security features of the website. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. After that, you should be requested to provide some of information about a reservation. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Therefore, it is conceivable that you do not continue your journey. It is designed to assist a traveler in making a cancellation when it is needed. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Join the conversation and have your say on Thailand news published on The Thaiger. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. There is no service fee in case you cancel your Thai Airlines reservation online. 1 Passenger, Premium Economy & Economy. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. It has been designed with a variety of travel factors in mind. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. The . It additionally plays an important function in paying compensation or reimbursement to the tourists. All rights reserved. In such scenarios, you will be entitled to receive compensation. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. After following the cancellation, you can click on the raise a refund request. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. It determines all of the reversal terms. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Reversals can occur for a variety of reasons. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. No one arrived. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Did you miss a connecting flight? It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. As I've noted before . All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. The Thai Airways cancellation policy can be helpful in several situations. . He is a sub editor with the Thai Examiner news website since it began in 2015. Firstly open the main website of Thai Airways.2. I'm curioue to see how long people have waitied for refunds from Thai? Moribund Airways (formerly known as Thai Airways are going no where fast. THAI Airways. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. You can now search for the return form on the site. - Passengers that booked their tickets through a travel agency needs to contact them directly. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Thailand threw a tourism party. How to Apply for Money Back? A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Promotion Code. Changing your mind doesn't mean you get a refund. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. All rights reserved. With the help of this policy, visitors can easily revoke their bookings. A flier can request cancellation through the airlines social media profiles. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Refund your THAI Travel Voucher. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. It's more the lack of communication which irritates. Also, the flight has to leave from a European Union Airport. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. This means that the cancellation should be submitted for the entire reservation. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. If youve forgotten your password, simply enter your email address They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. expand_more. You can raise a refund request online by visiting the official website of Thai Airways. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. Visit www.thaiairways.com for more information. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. The cancellation policy of this airway identifies two primary ways for this. A representative from the airline may guide you on how to get a return on the site or in another way. Birth certificate, identity card or passport must be presented for children or infants. Already have an ET account? Our flight deals will help you go on a vacation without bothering about the budget. -Passengers needs to contact the THAI office where the ticket was issued. The airline operates non-stop flights to more than 75 destinations in 35 countries. Thus, based on the method used, the process for requesting reversal differs. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. The plan was submitted last month and the airline will now start on a course of financial restructuring. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. Contact them directly a 58.1bn baht ( $ 1.81bn basic functionalities and security of. 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