Verification can help ensure real people write reviews about real companies. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Join the 1,619 people who've already contributed. Covid19 testing, Coronavirus testing. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Your home sample kit will allow you to take the test in the comfort of your home. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Guaranteed Results next day. Test taken in person at test centre in Solihull 03.06.21. Could not reach an operator at their call center, emails not answered. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had to call the bank and gov.uk to report this company as a scamming. I emailed them concerning this and nothing was done. We would advise you to do your day 2 test as soon as it is with you. Available in clinic or via home sample collection. THIEVES!! Some big kickbacks for sure. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Don't buy from these guys. Results in 15 minutes and certificate within 3 hours. They only give an automated response. | Read 221-240 Reviews out of 1,531 Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. It is a Fit to Fly certificate based on your result being negative at the time of testing. I emailed Atruchecks but am yet to receive a reply. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. are much reduced. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Ive emailed them 4 times for a refund and they never replied. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Your experience matters. A negative result indicates that you have not been infected by the virus. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Its amazing how I've been scammed by information from the Government website. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. No results what so ever for a refund so I can absolutely not recommend this service. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Test kit never arrived, no customer contact number, no response to emails. Calling Atruchecks useless is an insult to the word useless. I paid 121.99 including postage. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I paid 121.99 including postage. Wasted 360 on absolutely nothing. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. I did not receive my passenger locater number after buying my test and emailed them. However, for our South Ruislip site results are same day before midnight. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . 16 tests included. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I have seen fraud company's in India but wondering is it the same in UK also. Atleast you could use 130 for good cause!! Companies can ask for reviews via automatic invitations. How many stars would you give atruchecks.com? | Read 681-700 Reviews out of 1,532 Ordered for day 2 and 8 COVID-19 test kits. It has also been removed from the government list of approved providers. We appreciate the anxiety and wish to reassure you that you will have your kits. Scammers!! Total conman Atroshi. Is a direct competitor to a business you own or work for. Despite me messaging them several times. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. Most of our tests are suitable as a finger-prick collection. They are horrendous and should be forced to pay all refunds. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. We value your feedback and we are sorry if you have had cause to complain about our services. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. . The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Please consider this message as receipt of your email. Had a positive test but did an NHS test, negative! No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. to confirm my contact no -) Hope Atrucheck have informed them at least. Trustpilot Alternatives 1. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. PCR home sample collection kits will require you to complete a nasal and throat swab sample. !Ordered Day 2 and 8 tests. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Total conman Atroshi. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are scammers and should be removed from the Gov.uk website. Terrible terrible company do not use. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Verification can help ensure real people write reviews about real companies. Atruchecks sent me someone elses results with full personal details. Flight on 05/06/21. Ordered covid tests. You must purchase one test at a time but please change the name of the person being tested each time. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. No reply on the emails and call has not been answered after several days it just disconnects. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. You will receive an email from us updating you on your results. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Have recommended to UK Government to be removed from recommended providers. Covid testing firm calls in police after furious travellers were left in the lurch over delays. When I asked for a refund three times! I bought a kit from Atruchecks back June 2021. They help you relax. Still nothing. Finger-prick blood. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. The stuffs are so professional. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I felt safe during all that process and I am very thankful. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Your experience matters. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. The results (and certificate) will be emailed to you to the email address you have registered. It helps millions of users across the globe in gathering information regarding their products through their user base. I had to use the NHS testing service instead. Untrustworthy, unreachable, unresponsive. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Email us with the subject header as RESULTS UPDATE2. I agree with most of the reviews as I had same experience. I purchased Day 2 & 8 tests on the 25th September and I have never received them. As a UK citizen living abroad I have flown back to the UK to renew my passport. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. My husband and I needed Day 2 tests for our return to the UK. Verification can help ensure real people write reviews about real companies. All rights reserved. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Some big kickbacks for sure. Do not use this company!! On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. This is not acceptable. | Read 1,041-1,060 Reviews out of 1,531 You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Theses guys must be pocketing hundreds of thousands from this scam. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I didn't accept it and asked for a refund. Anyone can write a Trustpilot review. !This is a supposed government approved company. I have received no response to several requests for a refund. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Results will be reported as Negative/Positive. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I contacted them by email and they helped me to rearrange my delivery. Shocking service. Avoid them, and choose another supplier. How many stars would you give atruchecks.com? | Read 561-580 Reviews out of 1,531. | Read 1,201-1,220 Reviews out of 1,531 Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. - This test is for, and to be used by,people aged18 years and over. 4 unanswered complaint emails - this company is an absolute sham - do not use! The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Join the 1,619 people who've already contributed. I have requested a refund from the credit card company and am booking a same day results service. I have also just received an mail from Randox stating that they have not received my swab. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. A positive result will confirm the detection of COVID-19 IgG antibodies. Registered headquarters above a shop in London backstreet. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I cannot get hold of a single person to tell me where my tests are. Did a 3rd test, negative! How many stars would you give atruchecks.com? We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. | Read 841-860 Reviews out of 1,532 Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. No replies to emails, phone calls unanswered. 2023 Trustpilot A/S. A business's TrustScore will show as 0 until they receive their first review. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Your experience matters. My day 2 test did not arrive on time so have had to pay for another one. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Shocking service. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Information on how to return your PCR swab sample will be in the box. !I would not recommend these con artists AT ALL! I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Customer services is non-existent. Join the 1,619 people who've already contributed. They were quick to respond and resent my confirmation email. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. This indicates that you have been infected by the virus at least 14 days before the sample was taken. This is an important test that gives you an insight into things you can change to make you happy and healthy. I dispute the transaction and they claim it was delivered. Your experience matters. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Dont use this company. We have lost over 400 in flight change fees and testing fees. Do not get your test from here. DO NOT USE ITS A CON. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. they charged 39 and a further 16 for DHL delivery Con 1. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Companies can ask for reviews via automatic invitations. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. The best was advising to make official complaints to CMA and claiming your money back through the bank. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Surely this is THEFT!!! *They are not to be used at all*. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. They do not answer phone calls or return emails. SCAM!! Join the 1,619 people who've already contributed. popular. Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Its now day 10, havent received anything. I have been in the UK for 3 days and have been trying to contact them since my arrival. Include an address and phone number. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. very bad customer service Available PCR Fit To Fly In-Clinic Testing Locations. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. . I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. My son and I gave samples for fit-to-fly test. Eurofin are still offering testing at this location. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). I Ordered 4 tests at a price of 56.45 GBP each. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Avoid! Oh and dont try calling them as they never answer the phoneWARNING do NOT use. How many stars would you give atruchecks.com? Firm offers 92 two-swab . Ordering tests that are never received is leaving buyers empty-handed. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. 24/7 trustpilot 5-star help line not taking calls any more. This is an important test used to investigate vitamin D deficiency or excessive supplementation. But we did receive the below intimidating email at 02.51am from Atruchecks. I have now read hundreds of reviews describing similar experiences. Thank you for the easy service. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Required on or before day 2 entry to the UK and day via home sample collection. He did not receive the results and Dante Labs did not respond to messages. Atruchecks covid19 Centre is certainly the best. Copyright Atruchecks 2019. I emailed Atruchecks but am yet to receive a reply. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. and this has delayed our Quality Control checks. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I did not get it at all. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . All rights reserved. Very grateful to them. That was back in May. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. My Day 2 Test, for which I paid over 50, never arrived. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Suggested companies are based on peoples browsing tendencies. Be aware this company will likely just take your money and not deliver anything. It goes against our guidelines to offer incentives for reviews. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. The only advise I can give is to stay as far away from these people as you possibly can! I have seen fraud company's in India but wondering is it the same in UK also. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Join the 1,619 people who've already contributed. Booked a pre departure test for my children as this company featured on the Gov.uk site. UK govt called me on day 1 ( ? This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Bought a test, paid 26 for it to arrive quickly. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. In short, would NOT recommend the company. Its been almost 2 weeks and no results. This is a disgrace, huge concern and needs addressing immediately. 24/7 trustpilot 5-star help line not taking calls any more. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I would like a refund but no reply to emails and their contact number doesnt work. Find out how we combat fake reviews. How many stars would you give atruchecks.com? Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Pathetic. Avoid at all cost. Please avoid this company. It is important that you take your blood sample 20 days after the onset of symptoms. Such an untrustworthy company. I called and email them so many times but nobody answers. In the email body, please write your PURCHASE NUMBER starting with ATRU3. From TrustScore to star rating. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing!

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